Effective Date: 01/01/2025

Eligibility for Returns

• Products purchased directly from our website are eligible for a refund if they are unused and in their original condition.
• We only offer replacements for items that are defective or damaged. If you need to exchange an item, please contact us at support@skinhub.ae

Exchange Shipping Costs

If the item is defective or if the return is due to an error on our part, we will cover the return shipping costs.

Refund Process

• Once we receive your returned item, the refund process will be initiated within 1-2 working days.
• However, the time it takes for the refunded amount to reflect in your account may vary based on your bank or credit card provider, typically ranging from 10 15 days.

How to Initiate an Exchange

• Contact us at support@skinhub.ae with your order number and the reason for your return or exchange request.
• Once your request is approved, we will provide you with a return authorization and detailed shipping instructions.

For any further assistance, feel free to reach out to our support team.